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Data Privacy
Please be aware that submitting a request to delete your personal information will result in ending your relationship with OPTAVIA and/or Medifast. Deletion of your personal information is irreversible. Please fully read the information below before submitting your request to delete your personal information.

1.) What happens if I have a current order in process and I make a request to delete my personal information?

  1. a. Your current order that is in the process of being fulfilled will not be stopped.
  2. b. You will be charged prior to the data deletion for any orders that are in the process of being fulfilled. For more information, please visit our Return Policy.
  3. c. You will still have thirty (30) days after receipt of your order to return a product in accordance with our Return Policy. After the thirty (30) day return window has expired—when we no longer need your personal information to process a product return or otherwise provide the service you requested—we will delete your personal information.

2.) Can I make a return and/or request a refund after making a request to delete my personal information?

  1. a. Yes, in accordance with our Return Policy. We keep your personal information for 30 days in order to manage product returns in accordance with our Return Policy. If you make a deletion request before the return period ends, we will delete your personal information when we no longer need it to process the return or otherwise provide the goods or services you requested.
  2. b. Please note that data deletion is irreversible. [If you would like us to close your account instead, click here. By closing your account, we retain your personal information but you will no longer receive products from us unless you reactivate your account].

3.) What happens if I have an event registration for a future OPTAVIA Event and make a request to delete my personal information?

  1. a. If you have an event registration for a future OPTAVIA Event, your registration will need to be canceled. If you need assistance with cancelling your event registration, please call Coach and Client support at 1.888.OPTAVIA. Upon the cancellation of your event registration, a refund will be applied to the original payment method within 3-5 business days.

4.) Will my Premier Program Membership or auto-ship enrolled be affected by a request to delete my personal information?

  1. a. YES. Any auto-shipments and Premier Program Memberships will be cancelled.
  2. b. Any current outstanding orders in the process of being fulfilled will be fulfilled prior to the deletion of your personal information.

5.) Will my Wellness Credits or Rewards be impacted by a request to delete my personal information?

  1. a. YES. A request to delete your personal information will result in a loss of any Wellness Credits and any Rewards that you may have associated with your account.

6.) How do I make a request to delete my personal information if I have created multiple accounts with Medifast and/or OPTAVIA?

  1. a. If you have multiple accounts with Medifast and/or OPTAVIA, you must submit a request form for each of your different account numbers.

7.) Will a request to delete my personal information from Medifast and/or OPTAVIA result in a deletion of any personal information that my independent OPTAVIA Coach may have?

  1. a. NO. Medifast and/or OPTAVIA does not own your coach stored data. You must contact your Coach directly to have your personal information deleted that is stored with your independent OPTAVIA coach.

If you are not sure about whether you have a current order in process, please contact Customer Support directly before making a request to delete your personal information
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